Differentiation of managers in two departments
Since July, 2008 Translation Agency APRIL has been carrying out an experiment concerning the division of managers into two departments – customer service department and translators department. The results were amazing. They showed the effectiveness of such specialization of managers, which is, first and foremost, more convenient for our clients. Previously our managers had to perform thousands of tasks at once; and it was often difficult for them to prioritize. Documents and texts were often given to translators only late in the evening, after 6 pm.
But now this practice is in the past, and our managers have sufficient amount of time for effective communication with the customers!